A study conducted by Harris Poll and commissioned by Grammarly found that most of the professionals at work spend 28 hours on communications which has increased 13.2% from last year. Most office workers are always buried underneath heaps of emails and work messages which are one of the reasons for their stress. When 1,286 professionals were surveyed during the study, 60% of them said that they cannot stay focused on their work because they always have to be connected with their coworkers and managers through different messaging apps. Among these messaging apps, Microsoft Teams, Slacks, and some work management software like Asana and Jira were the main culprits.
However, this made the researchers think about the rest of the 40% who didn’t report any problems in their focus during work. How are they managing communications in their professional lives so that they can also stay focused on their work? The study categorized the respondents into two groups, Knowledge workers who were general employees (1302) and business leaders who were bosses of general employees (254). Then these people were classified as AI-avoidant and AI-fluent according to their AI usage habits at work.
It was found that workers who were classified as AI-fluent seemed satisfied and happier (96%) than workers who were AI-avoidant (81%). AI-fluent professionals are saving 25.2 hours per week on average by using AI tools. These professionals are using AI for different types of tasks like editing, ideation, and drafting communication. They are using tools like CoPilot, Google Gemini and ChatGPT to write and edit their messages and save a good portion of their time.
The second most common thing that many professionals are using AI for is research which is reducing their burden immensely. Samsung’s Galaxy S25 has an AI assistant that can help search for information on Gemini and then text a friend or write it in the Notes app. 77% of the professionals said that they use AI as a collaborative tool but 88% said that they would let AI handle tasks on its own if it becomes capable of doing so. OpenAI, Nvidia, and Microsoft are working on these autonomous AI agents which would be able to perform tasks on their own. Business leaders (33%) felt change due to AI use more than employees (7%). Even though AI is being used for a lot of tasks in professional settings, there are also complaints about it hallucinating or giving undesirable results.
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However, this made the researchers think about the rest of the 40% who didn’t report any problems in their focus during work. How are they managing communications in their professional lives so that they can also stay focused on their work? The study categorized the respondents into two groups, Knowledge workers who were general employees (1302) and business leaders who were bosses of general employees (254). Then these people were classified as AI-avoidant and AI-fluent according to their AI usage habits at work.
It was found that workers who were classified as AI-fluent seemed satisfied and happier (96%) than workers who were AI-avoidant (81%). AI-fluent professionals are saving 25.2 hours per week on average by using AI tools. These professionals are using AI for different types of tasks like editing, ideation, and drafting communication. They are using tools like CoPilot, Google Gemini and ChatGPT to write and edit their messages and save a good portion of their time.
The second most common thing that many professionals are using AI for is research which is reducing their burden immensely. Samsung’s Galaxy S25 has an AI assistant that can help search for information on Gemini and then text a friend or write it in the Notes app. 77% of the professionals said that they use AI as a collaborative tool but 88% said that they would let AI handle tasks on its own if it becomes capable of doing so. OpenAI, Nvidia, and Microsoft are working on these autonomous AI agents which would be able to perform tasks on their own. Business leaders (33%) felt change due to AI use more than employees (7%). Even though AI is being used for a lot of tasks in professional settings, there are also complaints about it hallucinating or giving undesirable results.
Read next:
• Top Skills for 2025: AI, Web Development, and Marketing Expertise in High Demand
