AI has become an important part of our lives now and people are using it for making a lot of decisions but what do people feel about AI making serious decisions for them? According to a new study by the University of South Australia, most people trust AI while making decisions that aren't too deep but are hesitant when it comes to using AI for making high-stakes decisions like in healthcare or hiring new employees for the company. But people who aren't too statistically literate or have specific knowledge of AI tend to trust AI in low-stakes as well as high-stakes decisions.
The study analyzed responses from 2000 participants from 20 different countries and found that people trust AI based on their knowledge of its systems like how AI algorithms work. They know that AI gives its responses through pattern based predictions so there are a lot of biases and errors too so they try not to use it for making critical decisions. The study also found that people from highly industrialized countries like the US, Japan and UK were less likely to trust AI in making critical decisions, as did men and older people.
The study also showed that 72% of the organizations are now using AI so it is important to understand when people trust AI and why its adoption is increasing so much. The lead author of the study, Dr. Fernando Marmolejo-Ramos, said that even though AI technologies are being incorporated into society, we still do not know how to effectively make them function as they can have a lot of impact on us. If we are going to use AI for making decisions, we have to trust their reliability and that's why we also have to understand how they are influencing people’s trust in decision-making.
Image: DIW-Aigen
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The study analyzed responses from 2000 participants from 20 different countries and found that people trust AI based on their knowledge of its systems like how AI algorithms work. They know that AI gives its responses through pattern based predictions so there are a lot of biases and errors too so they try not to use it for making critical decisions. The study also found that people from highly industrialized countries like the US, Japan and UK were less likely to trust AI in making critical decisions, as did men and older people.
The study also showed that 72% of the organizations are now using AI so it is important to understand when people trust AI and why its adoption is increasing so much. The lead author of the study, Dr. Fernando Marmolejo-Ramos, said that even though AI technologies are being incorporated into society, we still do not know how to effectively make them function as they can have a lot of impact on us. If we are going to use AI for making decisions, we have to trust their reliability and that's why we also have to understand how they are influencing people’s trust in decision-making.
Read next: Office Workers Struggle With Communication Overload, AI Users Report Increased Efficiency
