DeepSeek has shaken the world of AI and has gotten 2 million downloads within days of it being released in the US. The number of downloads are telling that the app is doing good, so Appfigures conducted its own study and looked at reviews to see what users are thinking about DeepSeek and if it is a good competition to ChatGPT or not. It was found that users seem somewhat satisfied and happy with both DeepSeek and ChatGPT with 83% and 89% reviews of these apps showing good user experience respectively. This means that DeepSeek is going to grow a lot as the response is good.
In terms of speed and ease of use, 29% of the reviews are saying positive things about DeepSeek while only 23% are saying this about ChatGPT. 21% of the users who have used DeepSeek are also saying good things about app’s performance while 15% of users are saying this about ChatGPT. On the other hand, 36% of the reviews express that ChatGPT is helpful while 31% of the reviews say the same thing about DeepSeek. ChatGPT also leads in creativity (17%) with DeepSeek trailing behind (10%). 9% of reviews on DeepSeek and ChatGPT are also praising both apps for their accuracy.
Some of the biggest drawbacks of DeepSeek told by users in their reviews are its lack of privacy and censorship (37%). Most of the users are aware that it is a Chinese based app so it is going to have some privacy concerns as well as restricted content. The biggest drawback of ChatGPT by users is pricing which is between $20-$200 a month and users conclude them as too expensive. On the other hand, DeepSeek is free to use so 14% of the reviews on DeepSeek say that they have switched from ChatGPT to DeepSeek because of the former's high prices.
9% of all ChatGPT reviews and 21% of its negative reviews were talking about high costs of ChatGPT in January 2024 which jumped up to 14% overall reviews and 30% negative reviews in January 2025. Some other issues people mentioned under DeepSeek’s reviews were trouble logging into the app (20%) and speed complaints (20%). 12% of ChatGPT’s reviews talked about trouble logging in while 10% complained about speed.
Read next: TikTok, Instagram, and Facebook Dominate Downloads; Top 10 Apps Earn $1.1B in January 2025
In terms of speed and ease of use, 29% of the reviews are saying positive things about DeepSeek while only 23% are saying this about ChatGPT. 21% of the users who have used DeepSeek are also saying good things about app’s performance while 15% of users are saying this about ChatGPT. On the other hand, 36% of the reviews express that ChatGPT is helpful while 31% of the reviews say the same thing about DeepSeek. ChatGPT also leads in creativity (17%) with DeepSeek trailing behind (10%). 9% of reviews on DeepSeek and ChatGPT are also praising both apps for their accuracy.
Some of the biggest drawbacks of DeepSeek told by users in their reviews are its lack of privacy and censorship (37%). Most of the users are aware that it is a Chinese based app so it is going to have some privacy concerns as well as restricted content. The biggest drawback of ChatGPT by users is pricing which is between $20-$200 a month and users conclude them as too expensive. On the other hand, DeepSeek is free to use so 14% of the reviews on DeepSeek say that they have switched from ChatGPT to DeepSeek because of the former's high prices.
9% of all ChatGPT reviews and 21% of its negative reviews were talking about high costs of ChatGPT in January 2024 which jumped up to 14% overall reviews and 30% negative reviews in January 2025. Some other issues people mentioned under DeepSeek’s reviews were trouble logging into the app (20%) and speed complaints (20%). 12% of ChatGPT’s reviews talked about trouble logging in while 10% complained about speed.
Read next: TikTok, Instagram, and Facebook Dominate Downloads; Top 10 Apps Earn $1.1B in January 2025
