WhatsApp Beta for iOS 24.25.10.84 update is here. The messaging app has added two features, AI replies and connection for business platforms. Earlier, WhatsApp had announced these two features for WhatsApp business app for Android and it was about time that iOS got these features too. This new update for iOS will surely facilitate business owners who manage their businesses through WhatsApp business app. Soon, WhatsApp business users on iOS will be able to connect their business app to AI. AI integration will happen on WhatsApp business after users will scan a QR code which will activate AI on the app.
AI replies is a handy feature for WhatsApp business because sometimes customers message out of business hours or when a team member is unavailable, so AI can help reply to the customers in the meanwhile. Sometimes there are also some frequently asked questions for which the replies are almost the same, so the AI integration can reply to those frequently asked questions too. Another thing is that AI replies on WhatsApp business can also provide customers all the information in detail and can even give them answers according to the customers’ needs and wants. In addition to that, AI can also tell customers prices and specifications of the products and services, which can facilitate customers in their decision making process.
AI replies will automatically become inactive when the business decides to answer them manually so there is a smooth transition between the queries and replies. Customers will be informed beforehand that they are being AI assisted so transparency remains. As AI answers may not always be accurate, businesses can provide Meta their feedback so the company can improve their AI so the businesses can run smoothly.
Another feature that WhatsApp for iOS is getting is the business platform connection feature which will allow users to connect their Business Platform to their WhatsApp Business app. This way businesses will be able to manage both of their accounts on each platform simultaneously. After scanning the QR code, businesses will have the option to share their six month chat history to WhatsApp business which will provide important context to customer interactions. These two new features are available for some beta testers right now and will be soon available for other users through WhatsApp update on App Store.
Image: WABetaInfo
Read next: The Future of Social Media: Meta’s AI Personas and the Shift Toward Digital Engagement
AI replies is a handy feature for WhatsApp business because sometimes customers message out of business hours or when a team member is unavailable, so AI can help reply to the customers in the meanwhile. Sometimes there are also some frequently asked questions for which the replies are almost the same, so the AI integration can reply to those frequently asked questions too. Another thing is that AI replies on WhatsApp business can also provide customers all the information in detail and can even give them answers according to the customers’ needs and wants. In addition to that, AI can also tell customers prices and specifications of the products and services, which can facilitate customers in their decision making process.
AI replies will automatically become inactive when the business decides to answer them manually so there is a smooth transition between the queries and replies. Customers will be informed beforehand that they are being AI assisted so transparency remains. As AI answers may not always be accurate, businesses can provide Meta their feedback so the company can improve their AI so the businesses can run smoothly.
Another feature that WhatsApp for iOS is getting is the business platform connection feature which will allow users to connect their Business Platform to their WhatsApp Business app. This way businesses will be able to manage both of their accounts on each platform simultaneously. After scanning the QR code, businesses will have the option to share their six month chat history to WhatsApp business which will provide important context to customer interactions. These two new features are available for some beta testers right now and will be soon available for other users through WhatsApp update on App Store.
Read next: The Future of Social Media: Meta’s AI Personas and the Shift Toward Digital Engagement
