FTC Demands Answers From Manufacturers Over Lack Of Commitment to Software Updates

The FTC is sharing its thoughts on the growing number of software updates for smartphones that don’t come with any checks and balances. By this, we mean a lack of commitment from the manufacturer’s end.

This means the huge security flaws we see on a timely basis aren’t given the urgent attention they need. Similarly, there is a growing need to update software to stop the smart device from ceasing its function altogether.

The issue is nothing new and tech experts have been raising their voices on it for years now. Many do not own the smart devices they buy. Remember, companies add features with updates and they can also delete them altogether. This is especially true when linking to servers run by the firm.

The best case in point here has to do with the alert related to Amazon ending Cloud Cam forever. It was flagged in the past when VanMoof faced great financial issues. Now, owners of the high-end bike brand are left with no choice as they cannot unlock it.

If you’re wondering, unlocking gets activated through Bluetooth tech when the device comes into close contact with the bike. But it still requires code that’s relayed to the VanMoof server. When the company does not function then the whole system collapses altogether. Thankfully, the issue was solved fast.

Now the FTC says that after an analysis of close to 184 brands, it was clear that many made promises of offering support that were never fulfilled. A study showed how 89% of all the smart devices failed to reveal on websites the exact timeframe that we would be getting software updates. This keeps all devices protected against security flaws and keeps threats at bay.

Some are serious flaws that go against the law. The fact that many leading manufacturing firms are not informing buyers about software update durations when selling the goods is worrisome. You’re tricking the buyer into assuming that their product is safe and free from error but in reality, you’re not updating your system to ensure it functions in its best possible way.

Also, not giving any details about software updates is against the FTC Act. Now the ironic part of this investigation has to do with the FTC not outlining what it plans to do about the issue.

Image: DIW-Aigen

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