Meta says it’s working to fix an internal tool that recently broke down and was responsible for the moderation mistakes on Threads.
The company says it’s working to fix all the errors after receiving numerous complaints about poor content moderation on the Threads app. This latest update came from Instagram and Threads boss Adam Mosseri.
The news comes as users criticized the platform for not doing enough to control the problem. They felt the way things were moderated was bizarre and quite harsh. One prominent example is how users’ accounts were suspended if they used a term like cracker or saltines.
For now, Mosseri failed to mention exactly why these errors were occurring but did reveal some vague information on how one of the internal tools broke down. This prevented human moderators from seeing the right context and which posts were undergoing moderation. Sadly, there's no information on the fate of those previously affected by these issues.
Meta has tried to reassure everyone that the matter was getting attention and that it should be resolved soon. They are looking into it and found where the error lies. All necessary changes will be done in due time.
They hope to make better decisions now and fewer mistakes as that’s the goal for moderation on the app, he continued. He concluded that the entire purpose is to ensure users have the safest experience and make things better.
While Meta might be struggling with this issue right now, it’s not the only problem that’s caught many off guard in recent times. During the start of the week, Mosseri did promise users on the app that it would curb the issue of engagement bait. It was getting out of control after users complained.
Image: DIW-Aigen
Read next:
• BlueSky Capitalizes on Threads' User Frustration Amid Content Moderation Controversy
• Meta's Threads Surges to 21.7 Million US Users — But Can It Ever Catch X?
The company says it’s working to fix all the errors after receiving numerous complaints about poor content moderation on the Threads app. This latest update came from Instagram and Threads boss Adam Mosseri.
The news comes as users criticized the platform for not doing enough to control the problem. They felt the way things were moderated was bizarre and quite harsh. One prominent example is how users’ accounts were suspended if they used a term like cracker or saltines.
For now, Mosseri failed to mention exactly why these errors were occurring but did reveal some vague information on how one of the internal tools broke down. This prevented human moderators from seeing the right context and which posts were undergoing moderation. Sadly, there's no information on the fate of those previously affected by these issues.
Meta has tried to reassure everyone that the matter was getting attention and that it should be resolved soon. They are looking into it and found where the error lies. All necessary changes will be done in due time.
They hope to make better decisions now and fewer mistakes as that’s the goal for moderation on the app, he continued. He concluded that the entire purpose is to ensure users have the safest experience and make things better.
While Meta might be struggling with this issue right now, it’s not the only problem that’s caught many off guard in recent times. During the start of the week, Mosseri did promise users on the app that it would curb the issue of engagement bait. It was getting out of control after users complained.
Read next:
• BlueSky Capitalizes on Threads' User Frustration Amid Content Moderation Controversy
• Meta's Threads Surges to 21.7 Million US Users — But Can It Ever Catch X?
