There are a lot of reasons why you might want customer support on Facebook. For one thing, you might have gotten locked out of your account and you would need support right away because of the fact that this is the sort of thing that could potentially end up compromising your security in a truly dangerous manner.
What’s more is that there are situations where you might have a complaint due to the reason that your account might not be working properly, or alternatively you would need to talk to someone or the other about a dangerous interaction that you might have witnessed or alternatively taken part in on the platform.
With all of that having been said and now out of the way, it is important to note that getting customer support on Facebook can be exceedingly difficult. Most of the time you are going to end up talking to a bot, and it can be more or less impossible for you to talk to an actual human being with all things having been considered and taken into account.
This can be a huge problem for a wide range of reasons. For example, the bots that Facebook uses are not very smart to begin with. On top of all of that, there are quite a few situations where talking to a bot is not going to provide you any type of resolution to your problem whatsoever. Instead, you would need to talk to a human customer support agent otherwise there is no way at all in which your problem can end up being resolved.
Hence, trying to get an issue addressed can be a real exercise in frustration for the vast majority of people on Facebook, but the good news is that if you are a content creator Facebook might now allow you to talk to a real life customer service agent, as reported by Matt Navarra.
This is thanks to a new update that allows you to chat with a customer service representative, which Facebook is referring to as its concierge team. This type of terminology seems to indicate that Facebook is trying to make this seem like a very exclusive feature, one that only high level Facebook users are going to be able to take advantage of, and if you are a creator on the platform you might be lucky enough to enjoy it.
One reason for why this might be happening is that Facebook wants to start attracting a larger number of creators into the mix. Something of this sort can really boost the company’s value by a pretty large margin since creating a content creation ecosystem can bring a lot users as well and increase engagement across the board which is another thing that Facebook is going to be quite concerned about for obvious reasons.
This might give some users hope that they would be able to access human tech support for various situations, but they shouldn’t hold their breath because Facebook doesn’t have much of an incentive to provide such a service to any of them. Whether or not this will entice more creators to come to Facebook remains to be seen, and it will be interesting to see how this ends up playing out.
Read next: Facebook Marketplace Is Getting New Shipping Related Features Added In For Both Merchants & Buyers
What’s more is that there are situations where you might have a complaint due to the reason that your account might not be working properly, or alternatively you would need to talk to someone or the other about a dangerous interaction that you might have witnessed or alternatively taken part in on the platform.
With all of that having been said and now out of the way, it is important to note that getting customer support on Facebook can be exceedingly difficult. Most of the time you are going to end up talking to a bot, and it can be more or less impossible for you to talk to an actual human being with all things having been considered and taken into account.
This can be a huge problem for a wide range of reasons. For example, the bots that Facebook uses are not very smart to begin with. On top of all of that, there are quite a few situations where talking to a bot is not going to provide you any type of resolution to your problem whatsoever. Instead, you would need to talk to a human customer support agent otherwise there is no way at all in which your problem can end up being resolved.
Hence, trying to get an issue addressed can be a real exercise in frustration for the vast majority of people on Facebook, but the good news is that if you are a content creator Facebook might now allow you to talk to a real life customer service agent, as reported by Matt Navarra.
This is thanks to a new update that allows you to chat with a customer service representative, which Facebook is referring to as its concierge team. This type of terminology seems to indicate that Facebook is trying to make this seem like a very exclusive feature, one that only high level Facebook users are going to be able to take advantage of, and if you are a creator on the platform you might be lucky enough to enjoy it.
One reason for why this might be happening is that Facebook wants to start attracting a larger number of creators into the mix. Something of this sort can really boost the company’s value by a pretty large margin since creating a content creation ecosystem can bring a lot users as well and increase engagement across the board which is another thing that Facebook is going to be quite concerned about for obvious reasons.
This might give some users hope that they would be able to access human tech support for various situations, but they shouldn’t hold their breath because Facebook doesn’t have much of an incentive to provide such a service to any of them. Whether or not this will entice more creators to come to Facebook remains to be seen, and it will be interesting to see how this ends up playing out.
Read next: Facebook Marketplace Is Getting New Shipping Related Features Added In For Both Merchants & Buyers