Facebook is expecting to launch a new Messenger 4 that will be more user-friendly than the current one. The purpose of doing this all is to provide ease to the users especially to the business community to interact with the customer in a better way. Since from last several years, Facebook did not give the major update to the messenger.
Therefore, this time Facebook gave some special attention by overhauling the messenger. In the new update, they have introduced updated tabs that will allow users to navigate between their conversations under "Chats", Stories and contacts at "People" and a special dedicated "Discovery” tab that will assist the games lovers and exchanges with businesses.
It seems like Facebook is introducing different changes while keeping the business community on priority. This will definitely help in boosting business. Furthermore, besides providing free service of chatting and call to the users Facebook will also provide an extra paid features that will facilitate the business by letting the customers to start a conversation or visit their page with one click.
These new updates are indicating that Facebook is trying to convert a messenger app into revenue-generating app. We have to see how far this strategy will work out for the Facebook messenger.
